Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
In this Post you Wil easily find the About Amdocs, date of Exam And Interview, Role Eligibility Criteria, Exam syllabus, selection process for role ,Direct apply link, application procedure details explanation is given as below.
Amdocs IT MNC Officially Announced Recruitment for Freshers and Experienced Graduates as Below Information. Amdocs is now Hiring for a TBO Analyst -2021 Non-Engg Role in Pune, India. Amdocs company is Hiring candidates for an off-campus drive. Candidates who are completed BSc, BCS, BCA & MSc (CIS & IT streams only) in Any Specialization Graduates degree in Any Streams/Branch Pass out in the Year 2021 Batch Candidates are Eligible For this Recruitment Drive.
Amdocs Off-Campus Hiring Details :
| Amdocs Off Campus Drive 2022 | Analyst Engineer | |
|---|---|
| Company Name | Amdocs |
| Job Title | TBO Analyst |
| Experience | Freshers / Any |
| Job Location | Pune, India |
| Qualifications | BSc, BCS, BCA & MSc (CIS & IT streams only) |
| Year Of Passing | 2021 Only |
| Stipend / Salary | 5+ LPA |
| Job Type | Full Time |
| Last Date | Soon |
| Official Website | www.jobs.amdocs.com |
| Click Here to Apply For This Drive | |
Amdocs Off-Campus Drive :
Roles and Responsibilities for Role :
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Why Amdocs ?
- Get the chance to work with the industry's most ground-breaking testing technologies and help customers shift into the new testing realities of the digitized world!
- Get the opportunity to work in a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs!
- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
Who are we ?
Why you will love this job:
Amdocs Drive : FAQ :
To apply for the Amdocs Off Campus Drive 2022, candidates have to visit the official website of Amdocs Or you can check Freshersdrive.in to get the direct Apply link.
2) What is the Amdocs Selection Process?
The candidate’s selection depends and is based on the performance in the different rounds of the selection process. The all rounds are as follows :
- Cognitive and Technical Assessment
- Coding Ability
- Communication Assessment Round
- Interview Technical/ HR
In the HR Interview round, the job seekers can face both technical and catchy questions to check the knowledge and attitude of the candidate. To clear the round the candidate can prepare by checking the Amdocs Interview Questions from our website.
Yes, freshersdrives.in also provides Amdocs Job Updates
Yes, freshersdrives.in also provides Amdocs Placement Papers, You Can Check our website Sample Papers tab for placement papers.
